Monday thru Friday: 8 AM – 7 PM
Saturday: 8 AM –6 PM
Sunday: 9 AM – 5 PM
Interstate and intrastate movers are supposed to provide customers with additional information about their upcoming move.
At the time mover provides customer with an interstate quote, mover must also provide customer with US DOT brochure entitled "Ready to Move" and next before executing Order for Service and Bill of Lading mover must provide customers with FMCSA publication of "Your Rights and Responsibilities When You Move". Or at the time mover provides customer with an intrastate quote in California, mover must provide Public Utilities Commission booklet entitled "Important Information About Your Move".
Interstate customers must also be provided with:
All interstate movers are required, as a condition of maintaining their interstate operating license to offer neutral arbitration as a means of resolving consumer disputes involving loss or damage. Under the statue, mover is required to provide customers with information about arbitration program before shipment is tendered to mover for transportation. Also, mover should be sure to distribute information regarding the availability of arbitration in claim settlement correspondence with the shipper to make sure that shipper has been fully advised of the arbitration program.
Customer Complaint & Inquiry Handling
The Department of Transportation requires each household mover to furnish to each potential customer a written description of the customer complaint and inquiry handling procedure established and maintained by the mover.
All complaints must be submitted in writing to the mover by certified mail, email, or via fax. The mover must acknowledge a receipt of such a complaint and respond with a settlement resolution.